X-Vein Support Center

Contact Support

Our dedicated support team is here to help you with any questions or issues you may have with X-Vein.

Email Support

Email: xveinapp@gmail.com

Response Time: We typically respond within 24-48 hours during business days

Languages: English, Hebrew

Support Hours

  • Monday - Friday: 9:00 AM - 6:00 PM (GMT+2)
  • Saturday - Sunday: Limited support available

Frequently Asked Questions

Getting Started

How do I start using X-Vein for training?

After downloading X-Vein from the App Store, simply open the app and follow the onboarding instructions. The app will guide you through the initial setup and explain how to position your device for optimal vein detection training.

What are the system requirements?

X-Vein requires:

  • iOS 12.0 or later
  • iPhone or iPad with camera capability
  • At least 100MB of available storage
  • Good lighting conditions for optimal performance

Technical Issues

The app is not detecting veins properly. What should I do?

If you're experiencing detection issues, try the following:

  • Ensure you have adequate lighting
  • Clean your device's camera lens
  • Hold the device steady at the recommended distance
  • Restart the app and try again
  • If issues persist, contact support with your device model and iOS version

The app crashes or won't open. How can I fix this?

Try these troubleshooting steps:

  1. Force close the app and reopen it
  2. Restart your device
  3. Check if you have the latest version of the app
  4. Ensure you have sufficient storage space
  5. If problems continue, please contact support

Privacy & Security

Is my personal information secure?

Yes, X-Vein is designed with privacy in mind. All image processing is done locally on your device, and we do not collect, store, or transmit any personal health information. For complete details, please review our Privacy Policy.

Does X-Vein store my training data?

No, X-Vein does not store any personal training data or images. All processing happens locally on your device to ensure maximum privacy and security.

Training & Educational Resources

X-Vein is designed for medical professionals and students. Here are some tips to maximize your training experience:

Best Practices

  • Lighting: Use consistent, bright lighting for best results
  • Positioning: Hold your device 6-12 inches from the target area
  • Stability: Keep the device as steady as possible during detection
  • Practice: Regular practice sessions improve accuracy and confidence

Training Programs

For information about integrating X-Vein into your medical curriculum or training program, please contact our support team. We can provide:

  • Training guidelines for educators
  • Performance assessment tools
  • Integration recommendations
  • Bulk licensing information

Feedback & Suggestions

We value your feedback and continuously work to improve X-Vein. Please share your thoughts, suggestions, or feature requests by emailing us at xveinapp@gmail.com.

Report a Bug

When reporting a bug, please include:

  • Your device model (e.g., iPhone 12, iPad Pro)
  • iOS version
  • X-Vein app version
  • Steps to reproduce the issue
  • Any error messages you encountered

Additional Resources

Emergency Disclaimer: X-Vein is a training tool only and should not be used for actual medical procedures or patient care. Always follow proper medical protocols and use certified medical equipment for patient treatment.